Kay is so easy to work with. She was efficient in getting a cruise for 12 of us scheduled. Because of a hospitalization and rehab, two weeks prior to the cruise, my husband and I were unable to go. I contacted Kay who shared the process and got our cruise canceled. Her guidance through the process of canceling and filing insurance was extremely helpful. She is always prompt in response to any inquiries.
Dora
Kempner, Texas
Frank and I have worked with Kay many times for too many trips to enumerate. She has helped us when there were situations that were beyond us in foreign countries-riots, wildfires, etc.. We have taken land tours, river cruises, ocean cruises, and she has even helped with US flights. She has made travel possible and wonderful for us.
Jan
Lago Vista, Texas
We have had a fabulous experience working with Kay Sandford. We had a lengthy trip planned in 2020 which was cancelled due to COVID and personal health issues. Kay helped us every step with the details of planning the trip to handling our refund. We are not experienced travelers. Kay has guided us through all the little details to give us the best opportunity to have a perfect trip from the size of the ship, the destinations that will fit our preferences, to whether we want a bathtub or a shower in our room. Things we would not even know to consider! She is always available for my questions about insurance or a hotel reservation for the night before the package begins. While she was traveling herself, she had a very knowledgeable assistant available who took phone calls and answered emails! We can not imagine how any agent could do more for their clients.
Nelda and David
Victoria, Texas